Privacy Policy

Last updated: April 29, 2026

1. Introduction

This Privacy Policy explains how PostGrid, including its affiliates and subsidiaries worldwide (collectively, “PostGrid,” “we,” “us,” or “our”), collects, uses, shares, and protects personal information in connection with the services and products we provide (the “Services”). This Policy applies to information collected when you use our Services, visit our website, or otherwise interact with us.

Where PostGrid processes personal data on behalf of a Customer under an executed agreement, such processing is governed by the applicable Data Processing Addendum (“DPA”) and the Underlying Agreement.

We may update this Privacy Policy from time to time. We encourage you to review this Policy periodically to stay informed about our data practices. Capitalized terms not defined herein have the meanings given to them in the Definitions section (or Definitions page), as applicable.

2. Information Collection

PostGrid collects information in the following ways:

2.1 Log data. When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

2.2 Device data. We may also collect data about the device you’re using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

2.3 Personal information. We may ask for personal Identifiers such as your name, telephone number, and email address.

3. Legal Bases for Processing

Where required by applicable data protection laws, we process personal information based on legally recognized grounds, including contractual necessity, legitimate interests, consent, or legal obligation. See: Data Processing Addendum

4. Use of Information

We use your personal information for the following purposes:

To provide and maintain our services, including to monitor the usage of our services.
To manage your account and registration as a user of our Services, and to provide you access to features available to registered users.
To fulfill our contractual obligations to you, including delivering the products or services you have purchased.
To contact you by email, phone, SMS, push notifications, or other electronic means regarding updates, information about our Services, security updates, and other communications necessary to provide our Services to you.
To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
To respond to and manage your requests and inquiries.

PostGrid will only use or share your information as described in this Privacy Policy.

5. Information Sharing and Disclosure

PostGrid may share or disclose your personal information under the following circumstances:

With service providers and partners who assist in the delivery of our Services and the operation of our business, subject to confidentiality obligations,including vendors and subprocessors who process data on our behalf in accordance with contractual safeguards
In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.
With relevant authorities to protect and defend the rights or property of PostGrid, or to act in urgent circumstances to protect the personal safety of PostGrid’s customers or the public.
In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Between and among PostGrid and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership.

Your personal information will not be shared with third parties for their marketing purposes without your explicit consent.

6. Data Subject Rights

Depending on your location and the nature of your interaction with PostGrid, you may have certain rights with respect to your personal information. These rights may include the right to request access to, correction of, or deletion of your personal information, as well as the right to object to or restrict certain processing activities.

Where PostGrid processes personal information on behalf of a customer as part of providing the Services, PostGrid acts as a service provider or processor. In those cases, requests relating to such data should be directed to the applicable customer, who controls the data and determines how it is processed.

To exercise rights relating to personal information that PostGrid processes as a controller (such as website, account, or marketing data), you may contact us using the contact details below. We will respond in accordance with applicable law.

Please note that certain rights may be limited or subject to verification, and applicable laws may provide specific exemptions or conditions under which requests may be denied or partially fulfilled.

7. Data Security

PostGrid is committed to protecting the security of your personal information. We use a variety of industry-standard security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. Despite these measures, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while PostGrid uses reasonable efforts to protect your personal information, PostGrid cannot guarantee its absolute security.

8. Third-Party Services

PostGrid operates globally and maintains infrastructure and service providers in multiple jurisdictions, including the United States, Canada, the United Kingdom, and Australia. Where feasible and appropriate, PostGrid seeks to process and store personal information in or near the jurisdiction associated with the applicable customer or account.

In certain circumstances, personal information may be transferred to, accessed from, or processed in jurisdictions outside of the country in which it was originally collected, including where PostGrid or its affiliates, partners, or third-party service providers maintain facilities.

Where required by applicable data protection laws, PostGrid implements appropriate safeguards to protect cross-border transfers of personal information. These safeguards may include contractual protections such as standard contractual clauses, binding corporate rules, or other legally recognized transfer mechanisms.

For personal information processed on behalf of customers in connection with the Services, international data transfers are governed by the applicable data processing agreement or similar contractual terms entered into between PostGrid and the customer.

9. International Data Transfers

PostGrid operates globally and may transfer your personal information to third-party service providers in countries other than your country of residence for the purposes of storing or processing such information on behalf of PostGrid. The countries to which we transfer personal information may not have the same data protection laws as the country in which you initially provided the information.

We will take all reasonable measures to ensure that your personal information is treated securely and in accordance with this Privacy Policy and the applicable data protection laws, including, but not limited to, the General Data Protection Regulation (GDPR) for transfers affecting European Union residents. This may include implementing standard contractual clauses approved by the European Commission, obtaining your consent, or using other legally approved mechanisms to ensure an adequate level of data protection.

By using PostGrid’s services, you consent to the transfer of your personal information to countries outside of your country of residence, which may have different data protection standards than those in your country.

10. Children’s Privacy

The Service is not directed at, or intended for use by, anyone under the age of 18. PostGrid does not knowingly allow minors to use the Services, or ask for or collect personal information from minors. By using the Services or providing PostGrid with personal information, you represent to PostGrid that you are 18 or older. If we discover or are informed that the personal information of a minor has been submitted to us, we will take steps to delete the information. If you believe a minor has submitted personal information to us, please email us or write to us as provided in the “Contact Information” section below.

11. Cookies

Refer to the Cookie Policy.

12. Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

13. Contact Information

If you have any questions or concerns regarding this Privacy Policy or the data collection and usage practices of PostGrid, please do not hesitate to contact us at security@postgrid.com.